Refund and Return Policy
- About Us
- Refund and Return Policy
Eligibility for Returns
To be eligible for a return, the item must be in unused and original condition, with all packaging, manuals, and accessories intact. The product must be returned within 7–15 days from the date of delivery, depending on your region. Items showing signs of damage, misuse, or missing parts not due to our error may not be accepted for return.
Non-Returnable Items
Certain categories of products are not eligible for return, including:
Items marked as Final Sale or Non-Returnable
Opened or used software, memory cards, or digital products
Products with tampered packaging or removed serial numbers
Personal-use items such as headphones, unless defective
We reserve the right to decline a return request for such items unless the product is faulty or damaged upon delivery.
Return Process
To initiate a return:
Contact our support team at shamstechllc@gmail.com within the eligible return period.
Provide your order number, a brief reason for the return, and, if applicable, photos of the product or issue.
Our team will verify your request and send return instructions along with a return authorization, if approved.
Pack the item securely in the original packaging and ship it back to the address provided.
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
Inspection and Approval
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. This inspection may take 2–4 business days. If the item is approved, we will process your refund or replacement promptly. If the item does not meet the eligibility conditions, we may return the product to you at your expense.
Refunds
If your return is approved, a refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider. We will notify you via email once the refund has been processed. In the case of cash-on-delivery orders, we may request your bank details to initiate the refund.
Exchange Policy
We only replace items if they are defective, damaged, or if you receive the wrong product. If you need to exchange an item for the same product, contact us immediately after delivery. Exchanges are subject to product availability and are handled on a case-by-case basis.
Cancellations
Orders can only be cancelled before they are shipped. Once an order is dispatched, it must go through the return process after delivery. If you wish to cancel an order, please reach out to us as soon as possible with your order number and cancellation reason.
Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. Include photos and a detailed description of the issue. We will offer a free replacement or full refund after confirming the problem.
Late or Missing Refunds
If you haven’t received your refund within the expected timeline:
Check your bank account again.
Contact your credit card company or bank, as processing times may vary.
If you’ve done all of this and still haven’t received your refund, please contact us directly at shamstechllc@gmail.com.
Contact Us
For any questions, return requests, or refund-related concerns, please don’t hesitate to reach out to our customer support team at shamstechllc@gmail.com. We’re here to help you and ensure your shopping experience with Shamstech LLC is smooth and satisfying.